Frequently Asked Questions

To start playing at Flaming Casino just click REGISTER/DEPOSIT and fill in a few short details. Press submit and you're all set!

Click on ”Log in” at the top of the Flaming Casino homepage and select ”Forgot password”.Fill in your email address and you will receive an email straightaway with a reset link. Still having problems? Feel free to contact our 24/7 support via the live chat button on the bottom right of your screen.

Our goal at Flaming Casino is to ensure a safe and fun experience for all players.

Transactions are encrypted and all data is kept secure with strict security protocols. Check out the Flaming Casino Privacy Policy for more information on this topic.

We keep all player funds with reputable financial institutions and banks, meaning that any balance and winnings on your account are guaranteed to be available for a rapid withdrawal. Moreover, all jackpots winnings are guaranteed by the game providers themselves so you can rest assured that if you win that mega-jackpot it will be paid out rapidly, in full and that we will be celebrating it with you!

As part of the Malta Gaming Authority (MGA), EU financial and AML regulations that Flaming Casino is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Flaming Casino Management).

The verification / KYC process is a standard check of the player’s identity and payment methods and to abide by anti money laundering laws.
To verify your account, you need to send copies of some documents to [email protected]

The documents requested may include, but are not limited to:

• A photo of a valid personal identification document (ID, Driver’s license, or Passport)

• A photo of front and back of the signed valid credit card(s) used for depositing and copies of all other payment methods registered or used

• A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in players' casino account

• A photo of valid Bank Statement

Have you filled in all fields and noticed any error messages for any password requirements? If it is not clear, Flaming Casino only accepts players from certain countries which may be why you could have trouble signing up.

A non exhaustive list of exlcuded countries is available on the terms and conditions page. It is subject to change at management discretion.

The minimum withdrawal is €100 or equivalent in your local currency. Please note that some payment methods may be subject to higher withdrawal minimums.