Frequently Asked Questions

To start playing at Flaming Casino just click REGISTER/DEPOSIT and fill in a few short details. Press submit and you're all set!

Click on ”Log in” at the top of the Flaming Casino homepage and select ”Forgot password”.Fill in your email address and you will receive an email straightaway with a reset link. Still having problems? Feel free to contact our 24/7 support via the live chat button on the bottom right of your screen.

Our goal at Flaming Casino is to ensure a safe and fun experience for all players.

Transactions are encrypted and all data is kept secure with strict security protocols. Check out the Flaming Casino Privacy Policy for more information on this topic.

We keep all player funds with reputable financial institutions and banks, meaning that any balance and winnings on your account are guaranteed to be available for a rapid withdrawal. Moreover, all jackpots winnings are guaranteed by the game providers themselves so you can rest assured that if you win that mega-jackpot it will be paid out rapidly, in full and that we will be celebrating it with you!

As part of the Malta Gaming Authority (MGA), EU financial and AML regulations that Flaming Casino is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Flaming Casino Management).

The verification / KYC process is a standard check of the player’s identity and payment methods and to abide by anti money laundering laws.
To verify your account, you need to send copies of some documents to [email protected]

The documents requested may include, but are not limited to:

• A photo of a valid personal identification document (ID, Driver’s license, or Passport)

• A photo of front and back of the signed valid credit card(s) used for depositing and copies of all other payment methods registered or used

• A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in players' casino account

• A photo of valid Bank Statement

Have you filled in all fields and noticed any error messages for any password requirements? If it is not clear, Flaming Casino only accepts players from certain countries which may be why you could have trouble signing up.

A list of excluded countries is below. It is subject to change at management discretion. 

Afghanistan, Albania, Algeria, Angola, Anguilla, Australia, Barbados, Belgium, Burma (Myanmar), Belize, Bonaire Sint Eustatius and Saba, British Virgin Islands, Bulgaria, Cambodia, China, Christmas Island, Cocos Islands, Cyprus, Czech Republic, China, Cyprus, Denmark, Ecuador, Estonia, Ethiopia, Falkland Islands, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Great Britain, Greece, Grenada, Guadeloupe, Guernsey Guiana, Haiti, Herard Island and McDonald Islands Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Indonesia, Jamaica, Kuwait, Laos, Lebanon, Libya, Macau, Martinique, Mayotte, Myanmar, Namibia, New Caledonia, Nicaragua, Nigeria, the Netherlands Antilles, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Philippines, Pitcairn, Portugal, Reunion, Romania, St. Barthelemy, Saint Helena, Saint Martin, Saint Pierre and Miquelon, Sanint Vincent and the Grenadines, Serbia, Singapore, Slovakia, Slovenia, South Georgia and the South Sandwich Island, South Korea, Spain, the Federation of Saint Kitts and Nevis, Saint Lucia, Saint Vincent, Sudan, Syria, Syrian Arab Philippines, Trinidad and Tobago, Turkey, the United States of America, U.S. Virgin Islands, Uganda, United Kingdom, United States Minor Outlying Islands Vanatu, Venezuela, Wallis and Futuna, & Yemen, Zimbabwe.

If none of the above applies to you, please contact us on Live Chat and we will get to the bottom of it together.

The minimum withdrawal is €100 or equivalent in your local currency. Please note that some payment methods may be subject to higher withdrawal minimums.

Click the ”Cashier” button, choose your preferred payment method and amount and you're almost there. Just follow the displayed instructions. If there's a bonus available, don't forget to select it when depositing so that it's credited straight into your account.

Deposit methods depend on your country but generally you can avail of our instand Pay'n'Play bank transfer method if you're in a country that supports it.

Any bonuses available will be selectable in the Cashier when you're making your deposit. The Flaming promotions page has even more current offers. To make sure you're receiving all offers available to you, make sure to sign up to the Flaming Casino mailing list to receive special offers into your inbox.

When we run a free spins promotion, just follow the directions in the promotional email or on the promos page and they'll automatically be available when you open the relevant game.

They are changed and added to almost daily! For the most up to date offers just click on the Promotions page and don't forget to opt in to receive marketing directly to your email for even more offers!

A wagering requirement is the amount you need to wager / bet / turnover in order to withdraw your bonus and winnings derived from it. The individual wagering requirements of a bonus will be listed in the offer's terms and conditions and unless otherwise stated, is 35 times the deposit + bonus

We have 2000+ games on offer from online slots, video poker, table games, blackjack, roulette, live casino games, scratch cards, bingo and more! With loads of new releases each week, you'll be overheated with all the choice at Flaming Casino.

It's possible that you have lost connection to the servers. Refresh the page and try to open the game again. If you still have problems, pop onto our live chat or email and the Flaming team will help you out.