1. General Bonus Terms & Conditions
1.1. From time to time we may offer bonuses, rewards, promotions, competitions, cashback and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs”). Each specific promotion will also have their own customer terms and conditions outside of the General Bonus Terms and Conditions. By taking part in any promotion and agreeing to receive bonuses offered by Flaming Casino, you automatically consent to comply with our general bonus terms & conditions.
1.2. In case you intends to participate in a promotion or to receive some bonus offered by Flaming Casino , but does not properly understand how the promotion/bonus works, he or she should address Flaming Casino Customer support for clarification.
1.3. Flaming Casino reserves the right to add, remove or alter any of the promotional/bonus details or terms.
1.4. It is your responsibility to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a specific promotion, Flaming Casino will inform you.
1.5. We may make terms and conditions available in various languages for convenience. In case of any discrepancy between the English language version and the non-English language version of these terms and conditions, the English version takes priority.
1.6. Offers are limited to one Offer per Player (one Offer per household address, shared computer or shared IP address, email address, telephone number, payment method).
Flaming Casino reserves the right to suspend or close any account suspected of being a duplicate. The original deposit made by the Player if applicable will not be confiscated and only the Bonus and/or winnings from the Bonus will be confiscated.
1.7. Unless otherwise stated, active Bonus must be wagered within 7 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.8. When you take part in a promotion, both deposited funds and bonus funds become the “bonus balance”. If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your deposit only, in which case the bonus funds and any winnings will be forfeited.
1.9. If you have decided not to participate in a promotion(s), you have already opted into, you must contact Flaming Casino Customer support and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or the equivalent in any other currency) is the minimum deposit to avail of promotions or bonuses.
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.
1.12. If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, your bonus amount, and opt out of the promotion.
1.13. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.
1.14. When playing an active bonus, your funds will be used in the following order: Funds required to trigger the bonus, Bonus funds and Any remaining funds.
1.15. You can withdraw real money balance before satisfying bonus wagering, by doing so you will forfeit the funds in your bonus balance.
1.16. In case you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared from any remaining wagering requirements.
1.17. After wagering requirements are met, the deposit funds, bonus money and any winnings gained will become withdrawable real-cash money in your account.
1.18. Flaming Casino bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).
- Using multiple Account(s)
- Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us
- Wagering bonuses on excluded Games
- Co-operation, collusion or organisation of bets from the same source
- Manipulation of software, exploitation of loopholes or other behaviours which amount to deliberate cheating
- Hiding IP addresses or using a VPNs
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
- Using strategies that take advantage of any software bug or failure. on the built-up value during real-money play;
1.19. We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions
1.20. We may make amendments to an Offer to correct typographical errors or to improve understanding and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
1.21. Flaming Casino reserves the right to ban a player from participating in promotions at its own discretion at any time.
1.22. In case you failed to claim a deposit bonus, or forgot to do so, and intends to play with the bonus, you must contact Customer support prior placing any bets and ask to adjust your balance.
1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.24. Bonus money is free money intended to help you enjoy Flaming Casino ; it is not to be withdrawn once received. In order to prevent you from withdrawing your bonus funds instantly, Flaming Casino (as well as other casinos) requires so-called “wagering” of the bonus money. Wagering coefficient indicates the number of times you need to place the amount of bonus.
1.25. Participation in some promotions require opting in. It can be done either by clicking on a link in the promotion on site / on email or by contacting the Customer support. You are free to opt out of receiving promotional newsletters at any time.
1.26. Bonus is in effect until bonus wagering requirements are fulfilled, all bonus money is lost or the bonus expire.
1.27. Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the bonus has been wagered, lost or forfeited, will be removed and may result in your account being closed for bonus abuse.
1.28. We reserve the right to withdraw or suspend any promotion or campaign at any given time.
1.29. We reserve the right to update the bonus terms and conditions at any time.
- Specific promotions
2.1. Free Spins
For free spins credited with a deposit, a maximum winning withdrawal cap of 100 EUR (or the equivalent in any other currency). Winnings will be transferred to your cash account after wagering of 40x the winning amount generated from the spins is complete.
2.2. Free Spins Without Deposit
For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 25 EUR (or the equivalent in any other currency). Winnings will be transferred to your cash account after wagering of 40x the winning amount generated from the spins is complete. Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).
2.3.1. The Cashback reward program is a weekly reward plan, which allows you to accumulate 1 point for every €1 of net loss on www.flamingcasino.com (“Points”) and get cashback based on how many Points you accumulated in a week (“Cashback Reward Plan”) since you started the program.
2.3.2. For the purposes of the Cashback Reward Plan, a “week” shall mean a full week from Friday to Thursday.
2.3.3. Cashback is calculated based on your loyalty level tier on Friday. If you graduate to a higher tier, you will earn Cashback at the new rate from the following week.
2.3.4. Cashback will be credited to your account on Fridays for the previous week’s cashback earnings.
2.3.5. Cashback must be claimed by 23:59 CET on the day of the cashback credit. If not claimed, it will be forfeited and removed from the account balance.
2.3.6. The minimum cashback that will be credited per week is 5 EUR (or the equivalent in any other currency). The maximum cashback that can be received in a week cannot exceed 25% of the deposit total in the same period.
2.3.7. In order to participate, you are required to (i) deposit once in your account in the relevant cashback week; and (ii) be active on the site in the relevant week.
2.3.8. Unless otherwise stated, cashback bonuses have a wagering requirement of 1x the bonus.
2.3.9. In order to be eligible to receive the cashback bonuses, the account’s balance must be under 1 EUR (or the equivalent in any other currency).
2.3.10. Flaming Casino reserves the right to change or cancel any cashback program at any time, without prior notice, for any reason deemed necessary.
2.3.11. Accounts that are deactivated, suspended or in any way not deemed active and open will not be eligible for cashback.
2.3.12. Cashback not used within 24 hours will be removed from your balance.
2.4. Instant Bonuses
2.4.1. From time to time, support agents might consider awarding an instant match bonus, deposit bonus spins, free spins, free bonus money or free cash as an act of goodwill on a case by case scenario. In such cases and independently on the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed 4 times the value of the original released bonus amount.
2.4.2. You can apply for reload bonuses only if you have no pending withdrawal.
2.4.3. Unless stated in the individual promotional terms, the welcome bonus terms shall apply to all reload bonuses.
2.5. Welcome Offer
2.5.1. A welcome bonus is available for new players who are registering a Flaming Casino account. The welcome bonus is not available in countries whereby the Pay n Play version of the site is available. Players who make their first deposit with Flaming Casino from eligible countries only are eligible for this bonus.
2.5.2. The Welcome Bonus Offer currently consists of a Deposit Bonus of 100% up to 1000 EUR (or the equivalent in any other currency) on your first deposit.
2.5.3. This Welcome Offer is only available to new accounts at Flaming Casino.
2.5.4. New players have 7 days to claim the Welcome Offer.
2.5.5. The Welcome Offer can only be claimed once per player on any given machine being used for play at Flaming Casino.
2.5.6. This offer is non-transferrable
2.5.7. The minimum qualifying deposit for the Welcome Offer is 20 EUR (or the equivalent in any other currency).
2.5.8. The 100% Match Bonus will be credited into the player account instantly upon making a qualifying deposit.
2.5.9. A wagering requirement of 35x the deposit and bonus must be met in order to unlock the bonus funds. Bonuses can be earned at the following rates:
Select Slots - 100%*
Live Casino 0%
All other Table Games 0%
2.5.10. Any remaining bonus money from the Welcome Offer will be removed from a player account if a withdrawal is made during the time period.
2.5.11. Players have 30 days to earn out their Welcome Offer bonus. After 30 days, any unearned bonuses will be removed from the player account.
2.6. Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
Below are the games’ bonus wagering contribution rates:
• Slot games: 100% (aside from list below which we reserve the right to update and forfeit any winnings if bonus funds are wagered on these games.)*
• All other games: 0%
*Slot games: All table and live casino games, Razor Shark, Simsalabin, Big Bad Wolf, Castle Builder, Castle Builder 2, Devil’s Delight, Eggomatic, Forsaken Kingdom, Fruit Shop Christmas Edition, Extra Chilli, Jokerizer, Go Bananas, Koi Princess, Lucky Angler, Sweet Alchemy, Robin Hood - Shifting Riches, Secret of the Stones, Zombies, Victorious, Max Damage, The Wish Master, 100 Bit Dice, Retro Reels Extreme Heat, 1429 Unchartered Seas, Tower Quest, Immortal Romance, Jack Hammer 2, Pearls of India, Dead or Alive, Dead or Alive 2, Bloodsuckers, Bloodsuckers 2, Gemix, Super Monopoly Money, Scrooge, Royal Mint Megaways, Lil Devil, Kingmaker, Dark Joker Rizes, Mystery Joker, Mystery Joker 6000, SugarPop, Vikings go Wild, Vikings go to Hell, Beautiful Bones, Wombaroo & Hope Diamond. We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.
2.7. The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, Money Train at €1 stake, the bonus buy is 80x (€80) so the bet size for this round would be €80.
2.8. Although the wagering rules listed above are Flaming CASINO default wagering settings, player’s participation in certain promotions activates special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.
2.9. Bonus money offered in standard bonuses and any other bonuses, in whose terms it is not stated otherwise, is not cashable. After wagering is completed, you will be able to withdraw only the real winnings and the money from your real-money balance, while bonus amount will be void.